Delivery terms - DPD - single bags


Our Carriers

Verdo Cat Litter will be delivered by DPD Couriers.

Next Day Delivery

All deliveries will be “Next Day Delivery” except the following postcodes;
AB30-38,  AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33,  PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56,  KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3.
Deliveries to these postcodes will be 2 working days.

Timing

All orders received by 2pm will be dispatched the same working day.
Normal delivery times are between 9am and 5pm, Monday to Friday.

Confirmation of Delivery

Customers will be notified by text and/or e-mail on the day dispatch to confirm collection.
Customers  will be notified by text and/or e-mail on the morning of delivery to  confirm a 1 hour delivery window. Customers have the option to change  the timing of delivery if required.
If for whatever reason there  is no one at the address at the time of delivery, the driver will try to  contact a neighbor to leave the parcel with. A card will be posted  through the customer’s letterbox notifying them which neighbor has  received the parcel.
If the driver has to return the parcel to the depot, a second attempt will be made to deliver the parcel the next working day.
Again, customers will be notified by text and/or e-mail on the morning of delivery to confirm a 1 hour delivery window.
If  the second delivery is unsuccessful, the parcel will be returned to the  depot and be held for 5 working days where customers can collect. Any  further attempts at delivery will be subject to additional charges.

Damage

Please  check your delivery carefully to ensure that nothing has been damaged  during transit. When you sign for receipt of the delivery, please be  aware that you are signing to say that the products have arrived in good  condition. If there is damage then make sure you sign for the delivery  as damaged; you will then need to let us know within three working days.
Any delivery issues must be reported to Verdo Renewables immediately.

Pricing

All  prices displayed include delivery to a mainland UK address – all  offshore destinations will be subject to a delivery surcharge.
For deliveries to other areas, please contact our Sales Team on 01264 342009 or sales@verdocatlitter.co.uk for a quote.

Delivery Terms - Palletways - pallets


Our Carriers

Most of our products are now delivered by  Palletways through the UK  pallet network. Verdo Renewables Limited has  arranged a really good  delivery system with them, whereby the goods are  taken overnight to your  local depot. They will usually then contact  you before delivery. They  will also have a tail-lift and hydraulic  trolley to make your fuel  delivery as easy as possible.
If you  have restricted access, please tell us so that we can  ascertain what  size of truck will be able to deliver to you either a 17  tonne lorry or  alternatively a 7.5 tonne lorry. Please note a 17 tonne  vehicle is  only slightly larger than a dustbin truck and requesting  delivery by a  7.5 tonne vehicle may extend our standard delivery times.
If there  are other restrictions like very low overhanging trees,  slope or a  gravel driveway, please let us know beforehand so we can tell  the  delivery company.

Timing

Please be aware that delays to delivery are possible and are not within our control.

Damage

Please  check your delivery carefully to ensure that nothing has been  damaged  during transit. When you sign for receipt of the delivery,  please be  aware that you are signing to say that the products have  arrived in  good condition. If there is damage then make sure you sign  for the  delivery as damaged; you will then need to let us know within  three  working days. As almost everyone has a phone with a camera these  days,  take a quick photograph of the damage and attach it to an email so  we  can contact our haulier. As you can imagine, a pallet that has been   picked up and moved a number of times would expect to incur a little bit   of scraping to some of the packaging, so we would not expect to be   contacted unless the pallet has incurred significant damage.

Handling

Although  the drivers are usually very helpful, please be aware that  they will  not unpack the pallet. The driver will have a pallet truck and  will  wheel the pallet up to your premises if that is a reasonable  distance  and if the surface allows. If you have gravel or soft surface  then the  driver will not be able to unload the pallet off the lorry,  please  check before the driver arrives to ensure there is a solid flat   surface.
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