Delivery Terms

Our Carriers

Verdo Cat Litter will be delivered by DPD Couriers.

Next Day Delivery

All deliveries will be “Next Day Delivery” except the following postcodes;

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3.

Deliveries to these postcodes will be 2 working days.

Timing

All orders received by 2pm will be dispatched the same working day.

Normal delivery times are between 9am and 5pm, Monday to Friday.

Confirmation of Delivery

Customers will be notified by text and/or e-mail on the day dispatch to confirm collection.

Customers will be notified by text and/or e-mail on the morning of delivery to confirm a 1 hour delivery window. Customers have the option to change the timing of delivery if required.

If for whatever reason there is no one at the address at the time of delivery, the driver will try to contact a neighbor to leave the parcel with. A card will be posted through the customer’s letterbox notifying them which neighbor has received the parcel.

If the driver has to return the parcel to the depot, a second attempt will be made to deliver the parcel the next working day.

Again, customers will be notified by text and/or e-mail on the morning of delivery to confirm a 1 hour delivery window.

If the second delivery is unsuccessful, the parcel will be returned to the depot and be held for 5 working days where customers can collect. Any further attempts at delivery will be subject to additional charges.

Damage

Please check your delivery carefully to ensure that nothing has been damaged during transit. When you sign for receipt of the delivery, please be aware that you are signing to say that the products have arrived in good condition. If there is damage then make sure you sign for the delivery as damaged; you will then need to let us know within three working days.

Any delivery issues must be reported to Verdo Renewables immediately.

Pricing

All prices displayed include delivery to a mainland UK address – all offshore destinations will be subject to a delivery surcharge.

For deliveries to other areas, please contact our Sales Team on 01264 342009 or sales@verdocatlitter.co.uk for a quote.

Loading
Loading